Shipping Policy

Last updated: October 27, 2026

1. Shipping area. We ship to healthcare professionals and businesses across the United States. Orders are delivered only to the verified practice or business address confirmed for your order. We do not ship to P.O. boxes.

2. Processing and dispatch. Confirmed orders are processed on the same day and shipped on the next business day. Orders confirmed on weekends or US public holidays are processed on the next business day.

3. Delivery. Estimated delivery times depend on the shipping method and destination and are stated in your quote. You receive tracking details as soon as your order ships. An adult signature may be required on delivery.

4. Cold-chain shipping. Temperature-sensitive products are shipped in insulated packaging with cold packs to keep them within the required temperature range. On delivery, unpack temperature-sensitive products immediately and store them according to the manufacturer’s instructions. To avoid weekend transit, cold-chain orders may be held for dispatch on the next suitable business day.

5. Shipping costs. Shipping costs, if any, are included in your quote, so you know the full amount before you confirm your order.

6. Delivery problems. Inspect your package on arrival. Report any damage, missing items or temperature issues within 24 hours as described in our Refund & Return Policy. We are not responsible for delays caused by carriers, weather or incorrect address information.

7. Contact. [email] · [phone]