Refund & Return Policy

Last updated: October 27, 2026

To protect product integrity and patient safety, all products sold by MPM Supplies are final sale and cannot be returned once they have left our facility, except in the cases described below. This applies especially to prescription and temperature-sensitive products, which cannot be restocked.

1. Damaged, defective or incorrect items. If your order arrives damaged, defective, incomplete or different from what you ordered:

• notify us within 24 hours of delivery at [email];
• include your order number and photos of the package, the products and, for cold-chain shipments, the temperature indicator;
• keep all products and packaging until we confirm next steps.

After review, we will ship a replacement or issue a refund.

2. Temperature excursions. If a cold-chain shipment arrives with a temperature indicator showing an excursion, do not use the products and contact us immediately. We will investigate with the carrier and replace or refund affected items.

3. Order cancellations. Confirmed orders can be cancelled free of charge until they are dispatched. Once an order has shipped, it can no longer be cancelled.

4. Refunds. Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to process them.

5. Contact. For any return or refund request: [email] · [phone]